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Shipping and Returns

Shipping and Returns

 

Shipping & Returns

majovape.com.au Refund Policy

Shipping

FREE SHIPPING ON ORDERS OVER $150

We use Australia Post for our shipping. Your order will be sent within 24 hours. Delivery between 5-7 business days.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Once an order has been shipped we are no longer responsible for how long an order takes to be delivered to you. There are many factors that can affect shipping timelines, including weather, postal courier errors, etc. We will ship your order in accordance with the timelines stated above. We will also be more than happy to open an investigation for you, but we cannot reship or refund an order that has been shipped. We are not reliable for lost or stolen items.

Returns

All sales are final, due to the nature of products and to eliminate our risk of selling tampered products, we are unable to accept returns. 

Refunds

If we are out of stock of an item that you ordered or if your order is cancelled before it is shipped then a refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at: admin@majovape.com.au.

Exchanges

We only replace items if they are defective on arrival. Contact us within 48hrs after you received the item at admin@majovape.com.au for instructions.

Warranty

Cancellations, Returns, Warranty and Exchanges

Please read and understand our warranty and return policy before placing an order. By placing an order you agree with our policy.

  • THERE WILL BE NO REFUNDS ISSUED ONCE AN ORDER HAS SHIPPED
  • NO REFUNDS OR RETURNS ON E-LIQUID.
  • NO WARRANTY ON ATOMIZERS, TANKS, CARTOMIZERS OR COILS
  • EXCHANGE PARTS WILL NOT BE SENT UNTIL THE ORIGINAL PART IS RETURNED TO US AND EVALUATED. SHIPPING IS AT THE CUSTOMERS EXPENSE FOR PARTS RETURNED TO MAJOVAPE.COM.AU
  • THE DEFAULT WARRANTY PERIOD FOR ALL PRODUCTS IS 14 DAYS UNLESS OTHERWISE SPECIFIED IN THE PRODUCT DESCRIPTION.
  • PLEASE TEST ALL PRODUCTS UPON ARRIVAL. THE WARRANTY PERIOD EXPIRES WHETHER YOU TEST IT OR NOT.
  • INDIVIDUAL TERMS ON PRODUCT LISTING PAGE MAY SUPERSEDE ANY ITEMS ON THIS LIST.

 

Changed your mind?

At this stage we do not offer refunds for change of mind, please choose carefully before purchasing any item.

 

 

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